We have launched an informative training and networking event to show case our award-winning office where we apply the Lean thinking and principles in our own office and administration processes.
Our June event attracted a diverse group from various service industries, participating in this inaugural event. Please find the slides from the introduction for your reference.
Download Introduction Slides (1MB)
Join us and other interested organisations for a short information session followed by a tour of our showcase offices. During the tour we’ll demonstrate how to make use of Lean principles to improve efficiency and productivity and to engage and motivate team members to continuously improve.
We’ll wrap up the event over nibbles and a glass of wine while there be a chance to ask in depth questions and to network with others interested in embarking on the Lean journey.
Price $29 per person including GST
Time: 3:00pm-5:00pm
Date: 21 September 2010 Register now
Are you struggling to improve your office processes? Does your administration team miss deadlines, targets and are you constantly fixing up mistakes and complaints?
Research by the KAIZEN® Institute has indicated that over 70% of customer complaints are now related to the administration or office functions!
The Kaizen Institute are well known for their Lean office methodology , Total Service Management – our 6 level model approaches the implementation of Lean thinking in the office and administration in a disciplined and structured way.
Level 3 in our model focused continuous improvement effort through using structured problem solving tools, including value stream mapping. For service, Lean Problem Solving (PDCA) and Process Mapping to eliminate waste.
I first visited New Zealand in February 2005 to study and travel. Since then I have been hooked on this wonderful, unique, green (I could continue if you like ;-) country at the “edge of the world”. Once I returned home I decided to try to live – and work in “Aotearoa” one day.
In mid September 2009, KAIZEN Institute made my dream come true, and I transferred from Switzerland to Auckland, for a one year sabbatical. It’s going to be an enriching year full of new situations, challenges, beliefs and experience.
To follow in the leading footsteps of our global colleagues, KAIZEN® Institute New Zealand brought the first “Office Live tour” group through the Office on the 11th of March 2009. “Office Live” is a practical way to demonstrate to clients how KAIZEN® principles and techniques can be applied in an office environment. It is a way for KAIZEN® Institute offices to practice what they preach to their clients. A group of 12 people from diverse industries like Manufacturing, Recruitment, Education, Health Care and Information Technology, visited the KINZ office in the afternoon as part of the recent three day Total Service Management training course.
There are many books and blogs discussing the merits and application of the Value Stream Mapping technique in Lean Manufacturing.
However, good examples of the application of this technique in the office or business process are less common. Why should this be the case? Our observation is that it is ‘too hard’ for Lean thinkers to tackle the complex, lengthy, disparate processes found within the office or administrative processes. Often the real bottom line benefits of eliminating waste in the office are not that obvious or quantifiable
Once again the KAIZEN Institute NZ successfully ran it’s most popular Lean Office training seminar – Total Service Management, in Auckland from the 22nd to 24th September.
The seminar was attended by participants from many aspects of service industries including representatives from education, healthcare, banking and professional services.
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