Peet Wiid was a guest presenter at the annual New Zealand Veterinary Association (NZVA) conference in Blenheim during June 2017. He was invited back after he presented the previous year at their conference in Hamilton. NZVA requested the relevant topic of “A Lean Management System” to be addressed.

There was keen interest on how to apply the KAIZEN™ principles and methodology to veterinary organisations. The importance of transparency and clarity about people and process lead to in-depth discussions during this full-day workshop. Attendees realised that continuous improvement is not first and foremost about reducing cost but that business excellence requires a holistic and practical approach. Cost saving is the outcome of improving processes and developing people; every day, everywhere by everybody.

We wish NZVA a bright future with their efforts to improve the veterinary sector.