Take advantage of this limited opportunity to get your finger on the pulse of your organisation through a free KAIZEN™ assessment and identify your performance gaps. As
Checking is such an integral part of KAIZEN™. It is the third element of The Scientific Method that is often forgotten when making improvements. There is no point in making “improvements” if it isn’t verified as being “better” - it easily becomes fake Lean. The Deming cycle (Plan-Do-Check-Act) demands of an organisation to continuously check if it is improving or if entropy (gradual decline into disorder) is setting in.
To fix problems a team must be able to see and acknowledge it first. People often work around problems as these are so intrinsically part of their workspace. As problems are usually seen in a negative light, they are seldom identified as opportunities to work easier, better, faster, and more cost-effective.
A KAIZEN™ assessment is an objective way to determine how your processes and people are performing. It also identifies how strong continuous improvement is embedded in the organisational culture. It is a powerful tool to plan your way forward and align your improvement efforts with your strategic objectives.
As with all things KAIZEN™ the purpose of checking is never to identify people as culprits. It is about fixing the system and processes as Deming alluded to when he stated that 94% of problems in an organisation is related to the system and not the people working within that system.
We offer a limited free-of-charge KAIZEN™ full assessment by our seasoned consultants to help your team to identify the issues preventing you from excelling.
Please take the initiative to contact Danie Vermeulen to discuss a KAIZEN™ assessment: email@example.com or 0274 366 664.
Feedback from our customers
Learning about the KAIZEN™ approach is an indispensable part of excelling as an organisation or as an individual. It is about understanding the underlying KAIZEN™ principles, values, beliefs, and behaviours and then learn about how the various techniques and tools can be utilised in your specific situation to achieve sustainable results.
The benefits of in-house KAIZEN™ training are:
- Practical, hands-on learning instead of just theory.
- Some of the real problems at the coalface of the organisation can be exposed.
- Addressing these problems and issues.
- Learn how to apply the KAIZEN™ approach to improve the real situation in your real workplace.
- Improve team engagement as a number of people are already involved. It is so much easier to build momentum when more people are involved and aligned to the same objectives.
- Improvements can be made during the training – it is not postponed until “you find the time.”
- Our experienced trainers/ coaches can customise the training on-the-go to address specific issues as it surfaces during the sessions.
We are ready to discuss your Lean training needs when you are. Contact Peet
Our 2017 annual Kaizen Institute conference took place in Amsterdam last week. It was a great opportunity for the Kaizen family representing more than sixty countries to get together to
There was keen interest on how to apply the Kaizen principles and methodology to veterinary organisations. The importance of transparency and clarity about people and process lead to in-depth discussions during this full-day workshop. Attendees realised that continuous improvement is not first and foremost about reducing cost but that business excellence requires a holistic and practical approach. Cost saving is the outcome of improving processes and developing people; every day, everywhere by everybody.
We wish NZVA a bright future with their efforts to improve the veterinary sector.
This team from ASSA ABLOY in Auckland recently completed a practical on-site Value Stream Mapping training course.
It was more than just a theoretical classroom training session. We delivered the training in their own Gemba. The multi-functional team mapped one of their own value streams and we’ve identified real improvement opportunities for the team to implement following the training.
Several of the team members were already experienced in Value Stream Mapping. However, a hands-on training session in the gemba often helps to refresh and calibrate the VSM approach for a team.
Kaizen Institute New Zealand has been a media sponsor for the high-impact Process Excellence New Zealand 2017 conference that was held in Auckland from 21-22 March 2017. Peet
The theme of this year’s conference focused on the impact of AI (artificial intelligence) and RPA (robotic process automation) on organisational excellence. We also explored the creation of a culture of Continuous Improvement (CI). Presenters from some of the most influential organisations in New Zealand shared their experience and insights which resulted in thought-provoking discussions.
One of the panel discussions delved into the tricky topic of the impact of AI and RPA on people. Automation and digitising can be valuable from a customer and employee point of view if it is underpinned by the respect-for-people principle. The other panel discussion dealt with the role of senior leadership in creating a kaizen culture. It shone through that a kaizen culture must be intentional and leaders play a crucial role in determining its quality. To authentically live the values and principles of business excellence, visible to all, is foundational in CI-leadership.
The conference was not just another futile talkfest. Participants ended the two-day conference with time to reflect deeply upon their learning and its application in their own workplaces.
It was an uplifting experience sharing the conference room with so many humble, highly skilled, and inspiring people.
Our ABM is an inspiring gathering where we also share and reflect on the latest developments in the Kaizen approach. It is an enriching experience to listen to the Kaizen journeys of some of our long-serving consultants, like Euclides Coimbra (in the photo with Peet) and Alberto
Bastos from Portugal. This exposure to Continuous Improvement thought leaders, challenges one’s own thinking and practices. Numerous ideas on how to create a sustainable Kaizen culture of excellence has been shared. It leaves one with a richer experience of the beliefs, principles, values, and behaviours of the Toyota Production System. The respect for people amongst our colleagues, as well as humbleness, once again confirmed our shared Kaizen values. It has been uplifting and inspirational.
Kaizen Institute Consulting Group is growing and influencing organisations globally more than ever before. It is an honour to be part of a team continuously improving so many regions of the world; everybody, every day, everywhere.
Kaizen Institute New Zealand is proud to support the world's leading Process Excellence event, coming to New Zealand!
The 2nd Annual Process Excellence NZ, held 20 - 22 March 2017 in Auckland, will focus on front-running industry themes:* Driving Cultural Change through a Top-Down and Bottom-Up Approach
* Implementing Innovation &Technology into Process Excellence Capabilities
* Achieving Centricity Across all Channels (Process, Customer, Technology)
Learn about the latest developments in Agile, Lean Six Sigma, CI and more, from a stellar speaker faculty of 23+ process improvement experts including:
Kellie King, Head of Lean Transformation, Bupa AustraliaAustin Laurenson, GM Business Improvement, Tegel FoodsJoanna Gilbert, GM Transformation and Integration, FonterraElspet Garvey, Manager, Business Process Management, University of AucklandAnnaLarras, Principal Advisor - Continuous Improvement, Inland RevenueHannah Rodgers, Business Improvement Manager, Spark NZDanella Dunning, IS Business Improvement Manager, New Zealand Transport AgencyRobert Old, Business Improvement Manager, IAG
Please join us by registering here for PEX NZ 2017.
The Kaizen Institute New Zealand public training schedule for the first part of 2017 is available on our website with detailed information about these Kaizen Practitioner courses. Our courses focus on “learning-by-doing” by providing you with practical “Lean” tools to implement sustainable improvements immediately in your workplace. However, attention is also given to the often-forgotten “respect for people” pillar of Kaizen. This approach fits naturally with our experienced facilitators.
Kaizen Institute New Zealand held a very interesting Kaizen Lean Essentials course from 14 to 15 September in Auckland with people from several government departments attending.
The discussion about creating a Kaizen culture within an organisation created insightful discussion. We also explored the linkage between culture and the Kaizen tools and techniques. Various simulations (group work) assisted the participants to gain a deeper understanding of how to be Kaizen by using the Continuous Improvement methodology. Even though the Kaizen approach has evolved mainly in a manufacturing environment, we facilitate the learning of the principles, beliefs, and values underpinning Kaizen so that it can be applied in any industry and sector. Hence our varied customer base: manufacturing, food processing, government departments, healthcare, education, horticulture, to name a few.
This is one of the feedback comments from a people manager:
“I enjoyed the group discussions. Highly recommend this course. Thanks, Peet, for an awesome few days.”
Please contact us if you require more information about how to improve your workplace. We are enthusiastic about making work (and life in general) easier, faster, better, and financially sustainable through motivated people.
Lean in New Zealand horticulture
Ardmore Nurseries Ltd started its Kaizen transformation journey late 2015. This family-owned business was founded around 1933 in Manurewa as
Richard and his sister, Kara, gradually took over the reins from John and Susy just over three years ago. Under the enthusiastic eyes of Richard, they have made numerous improvements during the past 12 months. Shorter lead times, and making their information and work activities more transparent, have been the focus areas. A great effort has gone into 5S (workplace
This is what Richard had to say about their Kaizen transformation up to this point:
“The main purpose of implementing Kaizen at Ardmore Nurseries was to add greater value for our customers and to have better staff engagement. We needed Kaizen to help us lead these changes and give us the tools to efficiently implement change.”
Kaizen Institute New Zealand has been involved at all levels of healthcare for many years to support the betterment of people and processes. During September 2016 we certified another group of Kaizen Practitioners at Waikato District Health Board in Hamilton. To obtain this globally-recognised qualification they attended five training courses: Kaizen Lean Essentials, Lean for Office or Service, Value Stream Mapping, TPM Essentials, and Kaizen Lean Flow Essentials. On top of this, they had to provide evidence of their application of Kaizen in their workplace. Some excellent examples of the Kaizen principles and techniques showed that Kaizen is applicable to any industry, not only in car manufacturing where it mainly originated from.
These participants are all part of a team providing
Kaizen Institute New Zealand (KINZ) ran their latest Total Productive Maintenance (TPM) public training course at the manufacturing premises of Spiraweld Stainless Limited in Auckland. KINZ has been supporting this forward-thinking Small Medium Enterprise with their Lean journey and at the beginning of this year, the call was made to apply TPM in their plant to improve the performance of their value-creating assets. They decided to open their facilities to allow external participants to experience the application of TPM.
Many of the attendees are on their Kaizen Practitioner certification pathway and found value in experiencing this proven methodology to improve reliability and stability in processes. It was interesting to observe how people from the service sector started to
A TPM workshop identifies the problems and losses related to the assets employed in creating value (products or services). Furthermore, it shows up the potential losses you might experience in the future. Improvement projects are identified at the end of the workshop that will ultimately lead to new standards to be followed. The TPM methodology also creates a framework of discipline to sustain the improvements initiated during and after the workshop. In other words, this KAIZEN™ project turns into daily KAIZEN™ habits.
We wish all participants well with applying their newly acquired KAIZEN™ skills in their pursuit of creating better customer value.
Should you require an analysis of your plant, equipment, and other assets, why don't you contact us?
She has since joined Well Networks in Hamilton and wanted to complete this globally-recognised certification. She submitted evidence of the work she has done within her
During May 2016 we ran a very successful Value Stream Mapping course in Auckland. City Councils and various government departments, healthcare, and stainless steel manufacturing were represented, as well as educational software developers, and various private service providers. The attendance register is enough proof that Lean is surely not only applicable to manufacturing (where it mainly originated).
A strong desire to become more efficient was evident among the participants and this project-focused Lean approach was regarded by all as crucial to meet the improvement objectives of their respective
We want to congratulate every participant who attended this two-day course. They have partly fulfilled the criteria to become Kaizen Practitioners.
Don’t miss our next VSM training to be advertised in the “Training” section on our website. Contact us for further information on Value Stream Mapping or on our other KAIZEN™ services.
Kaizen Institute New Zealand hosted a successful Value Stream Mapping workshop at NZWindows Tauranga Limited during May 2016. The organisation has been on their Lean journey for a while and is making good progress. Positive staff engagement could be “sensed” when we entered their premises, based on a humbleness and willingness to learn and improve.
They wanted to increase their Continuous Improvement expertise and brought in the team from Kaizen Institute to assist them to achieve breakthrough results. It was also an ideal opportunity to invite public participants to learn about this high-impact, project-focused, Lean technique. Participants represented public health, manufacturing, consulting, and the food industry - indicative that Lean is not only applicable to manufacturing (where it originated).
The current state of affairs was mapped and displayed with valuable input from the involved staff members. Identifying the percentage of non-value-added activities was an eye-opener for everyone and the realisation that dramatic improvements can be achieved and sustained through the Kaizen approach. Value Stream Mapping is more than tinkering with current practices to improve a few “pockets” within an organisation. It brings a holistic focus on producing better products and/or services through engaged people.
Andrew Smith, Lean Facilitator at NZWindows, had this to say about the workshop:
“For me, the Value Stream Mapping workshop came at the perfect time on our Lean Journey. It allowed us to truly see the waste in our operations and allowed us to develop the tools to tackle these as a team, with the aim of adding more value to the customer. The Kaizen Institute NZ team empowered the participants to see and develop a Value Stream Map, in a clear and logical way. Even though we had people from different industries, the learnings from the course were understandable and easy to take back to their own workplace. I look forward to seeing the results we can achieve through our newfound knowledge.”
It was a great privilege to run this practical training course/workshop at a gemba of a respected client. If your organisation can benefit from a similar arrangement, contact us for a no-obligation discussion.
Office Live Tours hits another century!
"Don't tell me, show me" (how you are doing) is a popular saying in the Lean world implying that to improve organisational performance and to development people, we all need to see (i) our performance against targets, (ii) the ensuing gaps, and (iii) the solutions to bridge these gaps.
In our own training facility/office in
This tour is also a Kaizen Institute standard across our global offices and is an effective and efficient way for our clients to gain a better understanding of the Kaizen approach. It also showcases how the Lean methodology is relevant to the service sector and the office environment, regardless of its manufacturing roots.
Over the years we have hosted numerous organisations ranging from healthcare, banking, steel processing plants, manufacturing, bakeries and other food processors, wineries, the dairy sector, agriculture, councils, government departments, and the list continues.
We were privileged to celebrate 1,000 visitors to our workplace recently and we want to encourage the following people to continue with their journey to "change for the better" (the root meaning of "kaizen"): Leonie, Rachel, Laura, Sarah, David, Sandra, Craig, Vignesh, Carol, Marlon, and Ariff.
We wish you a path of personal enrichment by living the Kaizen approach in your workplace and also in your personal lives.
We are proud to announce a Value Stream Mapping public training course in Tauranga from 17-18 May 2016. This will be a special event as it is hosted by New Zealand Windows, a local business with a strong Lean focus.
Value Stream Mapping (VSM) is a powerful Lean tool to identify the problems or inefficiencies in the process of creating products and services from the perspective of the customer. This practical workshop will also showcase how to engage your people in continuous improvement efforts and how to sustain these gains.
This highly-rated course is invaluable for senior leaders, business owners, managers, team leaders, supervisors, and business improvement specialists.
The Kaizen philosophy is fundamentally about "making better" and is usually associated with improving our organisations: the people, processes, products, services, equipment, systems, etc.
However, Kaizen is ultimately about making this world we live in, a better place. An embedded value within Toyota Motor Corporation (where "Lean" has been developed) is that they should always create "value for the customer, society, and the economy" as Liker and Meier put it in their best-selling book The Toyota Way Fieldbook.
Making society better is so part and parcel (pardon the pun this time of the year) of kaizen that we, as a New Zealand team, are donating our time and money to a project whereby 750 Christmas boxes are being delivered to people in need in Auckland, Tauranga and Whangarei. This includes collaborating with the local Police in distributing Christmas boxes to Victim Support. This project by the Elim Christian Centre has been running successfully for the last 10 years and is impacting an increased number of people during the festive season.
We want to encourage you to make your own community a better place during this festive season. There are so many people in need of support, care and just a bit of happiness.
Let's be kaizen, also in our communities.
Certification after 12 months of hard work
The Kaizen journey at Keysight Technologies Malaysia commenced with a Kaizen overview at senior leadership level during the latter part of 2014. Subsequently a brief presentation of the Kaizen approach by Peet Wiid followed in front of a full auditorium in November of the same year. At the same event the General Manager in Malaysia, Shidah Ahmad, also inspired the staff with her support of this Continuous Improvement journey and committed her senior leaders, managers and teams to “inculcate the Lean way of life to enable Keysight’s growth and profitability.”
At the end of this initial phase of Kaizen training and implementation, 32 people were certified in October 2015. Their certification was based on in-depth, practical classroom training in the Kaizen fundamental principles and tools. It also included exposure to more advanced Lean techniques during the latter stages. All participants had to apply the Kaizen learning at the gemba and had to show real improvements made in various work areas. (Learning by doing is imperative to changing people’s thinking, feelings, attitudes and actions.) This implementation was closely monitored during monthly coaching visits by Peet with further support from internal Lean coaches. Read more...
Compass Health has been embracing the Kaizen approach for more than two years now. An unwaivering dedication from the senior leadership team is leading this Primary Health Organisation (PHO) to a an even higher level of excellence.
An important aspect of this Kaizen journey is for staff to be trained on how to make the workplace better to the benefit of the customer(s) with a strong focus on the patient experience. This in-house training has been strengthened by continuous Kaizen coaching by Danie Vermeulen in various work environments; from clinical to administrative. This hands-on approach ensures a deeper appreciation of the positive impact kaizen is having on everyone in the general practices but also on external parties.
The people that have been certified can truly say they are able to use the Lean tools in their daily work but just as important, they start to understand how to change the culture through applying the "respect-for-people" pillar of the Kaizen approach.
We want to congratulate everyone who were certified and look forward to the continuous betterment of Compass Health.
Core Beliefs within Kaizen Culture by Jo Henson
Jo Henson is a well-respected Kaizen Practitioner in the healthcare sector in New Zealand and is part of our team. She provided the following book review.
Lean is as much about theory and application (minds) as it is about hearts! When I was gifted a copy of the book “Creating a Kaizen Culture” (authors Miller, Wroblewski & Villafuerte) earlier this year, I immediately stumbled on the words that articulated the thoughts and feelings I have had for a number of years.
A large and deliberate portion of my work is ‘people’ focused and by this, I mean culture focused. In my experience, it is essential to bring good change management education to each piece of work, with the use of effective models, templates and frameworks. However, you will not get the transformational shift you desire unless you truly bring your heart to leading Lean (and this is what I mean by culture). This book explains this concept clearly, concisely and comprehensively.
Evangelical? Philosophical? I think it is. Lean is as much about theory, application, dedication and hard work, as it is about ‘integrity and respect’. The latter two are qualities that matter the most and are essential ingredients in implementing a Lean philosophy that will be sustainable. Read more...
A further three practitioners certified at this progressive DHB
We want to congratulate the following employees at Waikato DHB for attending our Kaizen Practitioner public training courses and subsequently showcasing their ability to apply the Kaizen approach. Your certification during December 2015 is well deserved and your work ethic and respect for people underlines why you have been recognised in this manner.
Gary Nelson, Justine Crittenden, and Sana Maqsood are now also listed as Practicing Kaizen Practitioners for the next 12 months.
More of these committted people from the DHB are to be certified during 2016. It has been a great pleasure working with the existing group of participants and we look forward to seeing further improvements at your gemba.
Catalin Goran is an avid follower of the Kaizen approach. He sees his work environment as the ideal place to put into practice his beliefs, principles and values about creating a better workplace. He is developing a great team of enthusiastic people through disciplined work.
He is also keen to improve his existing bank of Lean knowledge and therefore he read the book Creating a Kaizen Culture by Miller, Wroblewski and Villafuerte and provided a brief review of this award-winning book on our website.
Catalin is now also listed as a Practicing Kaizen Practitioner until 30 November 2016 when he has to submit evidence that he is still living and breathing Kaizen.
With his Lean experience, Kaizen knowledge, and ability to engage people, he will surely be an asset to New Zealand Window Shades. We wish him and the company a Lean future.
Align the organization, achieve breakthrough results, and sustain the gains
One of our most recent Kaizen Practitioners, Catalin Goran from New Zealand Window Shades, read this leading book on how to develop a culture of continuous improvement and organisational excellence. Here is his feedback.
"This book is the energy boost you need when you feel you cannot go over a barrier during your Kaizen journey.
To change the work culture that people have built over a long time span can be one of the hardest tasks to achieve. Nonetheless, in this book you can find clearly stated examples that can lead you to adopt the most appropriate approach for your own organisation.
I strongly recommend this book to all those who want to be inspired by people who live and breathe Kaizen.
What I have learned is that your vision can be transmitted to other people only if you can touch both their rational and emotional sides."
According to Dr. Bob Elimiani, a leading Lean professor and author of 15 books, the second pillar of the Toyota Production System, respect for people, has been largely overlooked by many Lean experts until about 2007. Most studies about the Toyota Production System focused on its first pillar, the Lean tools. Creating a Kaizen Culture gives an insight into the human side of creating and sustaining this culture of continuous improvement.
Thanks to Catalin Goran for his concise summary on this thought-provoking book.
We've recently delivered our 3-day KAIZEN Lean Flow Essentials course that ties together all the other KAIZEN Practitioner training content in a practical workshop format. One of the ultimate objectives of Lean is to achieve continuous and efficient flow of material, information, people and cash, etc.
We've had a great group from different industries who attended from all over New Zealand to to gain a better understanding of how this fundamental aspect of the Toyota Production System can assist in manufacturing as well as in service organisations. The course included a couple of hands-on simulations to allow participants to learn by doing and we've seen several of the usual "aha-moments".
Some of the feedback included:
"The delivery of this workshop was appropriately pitched and a good balance of theory and practical examples, problem solving with facilitation as required. I have done a similar workshop in the past but the learnings from this one were far superior."
"A very, very good course - all the Kaizen courses have been very valuable learning experiences."
"Very practical and insightful."
For many of the participants this was the final classroom training to fulfill the criteria of our globally sought-after Kaizen Practitioner certification. The final step is an assessment of the application of the Kaizen approach in their own workplace. The ultimate objective is for everyone to continue to sustain their efforts so that they can be registered in our Practicing KAIZEN Practitioner register. We wish them the very best with their continuous improvement efforts.
We are glad to release the 2016 training schedule for our public Kaizen College courses.
The Kaizen Practitioner certification programme has been expanded and improved over the last two years to meet the needs of our clients from varied organisational types. The subsequent feedback has been extremely positive. These practical classes are mainly conducted at our training facility in the Botany Town Centre in Auckland that also acts as an example of how Lean is applied in a business. However, these courses have been run in other cities throughout New Zealand in the past.
We are excited to announce a new Kaizen Leader certification program that follows after the completion of KAIZEN Practitioner certification. This hands-on training promotes rapid improvement in the way teams and departments are being managed and supervised through better habits. Participants will learn how to create, sustain and improve Kaizen behavioural patterns to ultimately reach their organisational objectives. Consequently, attendees will experience both the technical, as well as the soft skills required to be a Kaizen leader.
This course will be open to current Kaizen Practitioners who have already been assessed by the Kaizen Institute New Zealand team. Please contact Danie for more information or to determine if you qualify to attend this course.
Preparing busy executives to lead their lean transformation
When discussing the reasons for the high failure rate of Lean implementations, the lack of top management support and commitment is usually at the top of the list. In most cases senior managers feel they cannot free up time to attend lengthy training courses. We're offering the Leading Lean course to help bridge that gap. This practical course is specifically designed for the busy executive or manager who is considering how to best initiate and prepare for Lean transformation. It will also be a great help to senior managers who have already made a start.
The course will zoom in on what is required to prepare for, launch and lead a successful Lean transformation. Key topics will include:
- Breaking down the often confusing Lean lanscape to better understand the different approaches and jargon
- Pitfalls to know about and how to avoid it
- What does better look like? Relevant KPI's and how, when and where to measure progress and success?
- 12 Lean Leadership paradigms
- The power of effective gemba walking
- Leader standard work.
We plan to run this course during the second quarter of 2016.
25-31 October (TPS and KAIZEN Culture) and 6-12 December (Healthcare) - Nagoya, Tokyo
Join participants from around the world on a remarkable tour to experience world-class Japanese companies up close. Various site visits to Toyota suppliers and other carefully chosen sites will enhance your learning on TPS and KAIZEN™ culture. Benefit from lectures including the key elements of TPS and how it can be most effectively applied to your organizations, how to transform your organization successfully as well as discussions and learning with Mike Wroblewski, KAIZEN™ Expert and Shingo prize winning Author.
The KAIZEN™ Insight Healthcare Tour will include visits to hospitals, manufacturing, as well as service company visits. There will be various lectures, training sessions and interactive discussions with healthcare specialist and the tour will be supported by the internationally-recognised leader in Lean Healthcare, Mark Graban.
For further information please contact Danie Vermeulen.
Congratulations to the PACCAR Australia Team Leader Group Leader Class of 2015 members who have successfully completed their 90 day practical implementation. Mike Wroblewski, Peet and Danie delivered the intensive two week practical leadership training on-site at the Melbourne Kenworth truck factory earlier this year. Danie followed up with monthly on-the-job coaching.
The group included leaders from Production, Quality, Materials Handling, Procurement, Finance, IT, HR, Dealerships, as well as a couple of suppliers.
Another successful candidate completes her Kaizen Practitioner certification
Andrea Rowe, a lead clinical supervisor at Supervision Works NZ in the Waikato region, was certified as a Kaizen Practitioner during July 2015. Her personal values and work ethic aligns strongly with the Kaizen philosophy.
She contributed greatly during our public training courses. She is continuously applying the Kaizen approach to her workplace and even her personal life. This is her experience of our training:
"Kaizen gave me a framework for continuous improvement that is logical, comprehensive and complete. At first I was confronted with how inefficient and wasteful everyday practices I had carried out forever were in the workplace and alternatively how effective kaizen principles and practices could transform environments. As the training progressed, I embraced Kaizen, and it embraced me. I see it as a deeply respectful and proven culture that has influenced many successful organizations worldwide. Kaizen resonates with my core values in respecting and supporting people to do the best in whatever their work is, in the best way possible."
My thanks to Peet and Danie who made the learning experience awesome."
As a person who embraced the Kaizen philosophy and methodology, we wish Andrea all the best with her endeavours to make the workplace better.
By Danie Vermeulen
Late July the KAIZEN Institute family gathered at our Germany office in Bad Homburg, near Frankfurt for our annual conference and awards event. This year we are also celebrating our 30th anniversary.
It was great to reconnect with all our friends and colleagues from around the globe and to meet a few new ones. It is also an opportunity to identify our own KAIZEN Institute improvement opportunities and to callibrate our approach and services globally.
We've learned about exciting developments in our KAIZEN Institute methodology and products and I will share more about these later.
I was especially proud of KAIZEN Institute NZ's two awards. We've received one award for our high level of consultant utilisation and the other for our website and social media presence.
The Kaizen approach is just as applicable to healthcare as it is to a production line
Our latest Kaizen Practitioners are from Te Korowai Hauora O Hauraki based in the historical town of Thames, the gateway to the unspoilt Coromandel peninsula.
Gwendol Welburn (General Manager) and Lynnie Tipene (Manager of Home-based services) received their certificates during a celebration event in their beautiful hometown.
Some major improvements in the daily running of their teams have been made during the last year. Hard work and discpline has been involved to make this a better workplace. It is great to hear that they are keen to to sustain these improvement and to take it to a higher level.
This is what Gwendol said about going through the Kaizen Practitioner training:
"Myself and two colleagues were very fortunate to recently attend comprehensive Kaizen training, to the stage that we have been able to become practitioners.
We had wondered if this was the right training for us, as we thought Kaizen only worked best in manufacturing type industries – unlike ours in health and service. We soon realised how wrong these assumptions were, and Kaizen was exactly the skills and tools we needed to attain to make real changes in our environment. We all found the training incredibly valuable, and have no doubt that the ‘savings’ we will make by implementing our learnings will cover the course costs in no time.
Peet was a fabulous teacher – incredibly knowledgeable, patient and practical – and the training venue is a working model of Kaizen so we could all see it in practice – not just in a text book! We are very excited to now move into the next phase, which is having the Kaizen Institute support us back in our own setting.”
The team at KINZ wish them both (as well as the other members within their teams) the best with their continuous improvements at Te Korowai Hauora O Hauraki. It has been an absolute pleasure to deal with them and we look forward to the journey ahead.
Lean certification to achieve real culture change
Hayden Ross from Advanced Aerospace Limited was issued with our sought-after Kaizen Practitioner certificate on 18 May 2015 after Danie Vermeulen and Peet Wiid visited his gemba. Hayden is the Quality Manager at the aforesaid company in Auckland and tasked with implementing Lean in their business.
He has been steadily working with the various teams during the last three years on improving the company. He has done an exceptional job due to his unwavering commitment and "can-do" attitude, showing Lean leadership during this time. We saw some very good examples of 5S, standardisation and visual mangement, achieved through disciplined hard work.
Hayden is a true student of Kaizen and is continuously upskilling himself; not only by attending our public Kaizen Lean courses, but also through continuously reading about Lean in his spare time. Kaizen Institute New Zealand is continuously developing people like Hayden to create an improvement culture within their workplace.
We wish Hayden a successful Kaizen journey and may his growing Lean expertise be an inspiration to others at Advanced Aerospace Limited. We look forward to our next visit.
Peet and I recently led a very interesting Lean Leadership Development training and coaching program in Melbourne with Mike Wroblewski from Kaizen Institute USA.
We’re delivering this proven format for a number of our KAIZEN Institute global clients. The intensive practical 2-week program is designed for Managers and Team Leaders to make the transition from Traditional Leadership to Lean Leadership.
Some of the traditional leadership paradigms that shifted for the participants included understanding that standards DO NOT limit creativity but that standards enable continuous improvement (KAIZEN). Participants also shifted their behaviour to no longer hiding problems, to making problems visible and recognising it as opportunities to improve.
The course challenged ten other traditional leadership paradigms and it was great to see the many "lightbulb-moments".
It has been 30 years since KAIZEN Institute founder, Masaaki Imai wrote "Kaizen: The Key to Japan’s Competitive Success (McGraw Hill 1986)”, and the founding of Kaizen Institute. Our 30th anniversary also marks the launch of our new branding.
Kaizen Institute New Zealand hosted more than 900 visitors on our Lean Office tour to showcase some of the Kaizen principles in action in or own workplace.
It is a learn-by-seeing experience and can be very beneficial to help teams understand the benefits of a Lean approach to managing an organisation. It also helps to deepen insights about the Continouos Improvement objectives. (See a video on our Office Live Tour)
When we recently hosted staff from the Ministry for Primary Industries (MPI) they surpassed the 900 visitor mark. A senior staff member, Peter Hasson, became a certified Kaizen Practitioner after attending our public training courses and being assessed in his workplace. Peter will be one of the initial group to be recognised in our Practicing KAIZEN Practitioner register.
One of the many advantages of working within a globally recognised brand like the Kaizen Institute, is that our horizons expand beyond the beautiful borders of New Zealand. The last few months we had the privilege to engage with a NYSE-listed hi-tech company in Penang, Malaysia.
Peet was a keynote speaker at the organisation’s Lean conference in November 2014 where he spoke about Kaizen culture transformation to more than 500 attendees. One of the vice-presidents opened the proceedings by emphasising the alignment between Lean and their organisational strategy. Afterwards Peet also had a fruitful discussions with the internal Lean champions about their organisation and about Kaizen’s approach to Continuous Improvement. Read the full article.
The Waikato District Health Board (WDHB) has been on the Kaizen journey since 2011. After the Kaizen Institute New Zealand completed an in-house training roll-out, the WDHB has been sending new staff members on a regular basis to our public training courses to complete their Kaizen Practitioner certification. This has enabled them to continuously develop their new people to function at the same level as their colleagues whom have already gone through our Kaizen Practitioner certification programme. At the end of 2014 another two dedicated staff members received their Kaizen Practitioner certificates during a gemba visit whereby they were certified.
April McFarland and Tina Wheatley have met our Kaizen Practitioner criteria with some great examples of the Lean foundations prevalent in their respective gembas. Both ladies show a strong commitment to the Kaizen philosophy with their implementation of the Lean tools.
This gemba visit was a practical assessment to allow their registration as Practicing KAIZEN Practitioners. It was also an opportunity for further coaching while observing their processes and the way they create value for their patients in the wards.
We wish them both well with their efforts to apply “change for the better”.
Our two week Japan tour started in Tokyo with an amazing meeting with Kaizen Institute founder, Mr Masaaki Imai before we took the 300 km/hour Shinkansen Nozomi train to Nagoya where we visited the Toyota Motomachi factory and the Toyota Kaikan exhibition centre.
We had a informative presentation from professor Hideo Kunisawa about Japanese management.
Uokuni Food Services gave us an interesting insight into their customer-driven KAIZEN approach.
We visited the Toyota Commemorative Museum of Industry and Technology.
Fourteen participants representing different industries from Belgium, Canada, Dubai, Italy, Portugal, Czech Republic and Poland joined us at the beginning of the second week for the public tour around Kyushu.
A highlight of my July 2014 Kaizen Institute annual conference in Jaipur was joining Kaizen Institute founder, Mr Masaaki Imai to go to gemba ("the real place" or the place where value is added).
We visited a Kaizen Institute India client, NEI who was awarded the Deming Award in 2010 for Total Quality Management. It was a real treat.
Every time I see Mr Imai in action at the gemba is an opportunity to learn and to be inspired. I always enjoy how Mr Imai makes time to respectfully interact with the operators and team leaders, often at the expense of the assigned tour guide's carefully planned route and pace. Read more
Danie's trip report
We’ve just concluded our annual Kaizen Institute event at the impressive Jai Mahal Palace in Jaipur dating back to 1745 A.D. Kaizen Institute India were perfect hosts to leaders of our Kaizen Institute teams from around the globe. In this photo I'm joined by Kaizen Institute leaders from Mexico, Germany, Romania and India.
As usual, it was great to share learning and experience, review our latest best practice and plan ahead for our future.
We’ve reviewed and learned from very good projects and client experiences across a range of industries. Examples included manufacturing, retail, healthcare, mining, port operations, etc. Read more
Kaizen helps Solo Plastics to remain profitable in challenging manufacturing industry
“With Kaizen we are in control of the business. I can walk down and look at our boards and see that a job was going to be finished on a particular date. In the past a huge amount of time was spent wheel-spinning; the guys in the office spent half their time ringing up the production manager asking when work would be finished and he spent his time running after guys to find out – it was a serious time waster.” Bruce McCormick, Director, Solo Plastics.
Here is the team in the machine shop and below is the fabrication team. read the full article
By Lesley Officer: Manager Administration Services, New Plymouth District Council
The Kaizen trial began for NPDC in April 2013 with a half-day presentation to the Executive Leadership Team by Kaizen Institute New Zealand. In May 2013 this half-day presentation was also undertaken by the business managers.
The training began for staff from Todd Energy Aquatic Centre, ICT, Admin and Finance identified to become Kaizen Practitioners having an introductory workshop in May, followed by six days of workshops starting in June and finishing in October 2013. A copy of the ICT team's presentation can be viewed here.
All participants were expected to gain an understanding of the Essential Kaizen tools and to implement these tools in the workplace to become more effective and efficient. As part of a certification ceremony each of the four teams involved were required to do a 20-30 minute presentation on the successful implementation of Kaizen in their workplace and the efficiencies gained as a result of these tools. Read more
We are very proud of our office in Botany Town Centre in Auckland. This is our multi-purpose office where we deliver our public training and where we use Kaizen in our own office processes. It provides a place and opportunity for us to continuously learn and improve our own Lean office.
We welcome visitors to see for themselves what Lean can look like in administrative and support processes.
In the short video below you'll see that we're far from perfect. However, what you'll also see is real and it is certainly continuously improving.
So, enjoy the snapshot examples of our strategy and goal alignment, visual management, standards, workplace organisation (5S) and of course, the lifeblood of our office - our new ideas board.
For more information, or to arrange a quick tour of our office, please email Peet Wiid.
“Kaizen has made a massive difference in terms of staff engagement, which has gone from about 20% to 80%. The change to visual management now means that everyone understands how things work and where they fit in terms of the bigger picture.” says Louis Sylvester, Aquatic & Leisure Manager for Rotorua District Council.
“This isn’t a project; it’s how we do business
The Rotorua Aquatic Centre is a community facility owned and operated by Rotorua District Council. Its team is dedicated to providing one of the best aquatic facilities in New Zealand. The Aquatic Centre started its Lean journey at the end of 2011 with the New Zealand Kaizen Institute and since that time has seen a number of significant improvements both internally, in terms of staff engagement, and externally, with visitor numbers and increased customer satisfaction.
We've captured some of the great examples of KAIZEN in action at the Rotorua District Council Aquatic Centre. Enjoy the video. Read more ...
A couple of weeks ago our team had coffee at espressocoffeeschool, a different kind of cafe you’ll find in downtown Auckland. I’d read about it in a newspaper article so we specifically went in search of it. What distinguishes this cafe from others is the fact that the customers get to decide how much they want to pay for their coffee. For real. There’s no price list on the wall; only an open, "honesty" payment system!
I'm a self-confessed coffee snob and I consider myself a decent home barista. So, I do place a high value on a good flat white. Fortunately in New Zealand we're blessed with a high standard of coffee and I have a few trusted favourite coffee spots where I know I won't be disappointed.
When from time to time I’m disappointed by a below-par coffee, I simply take my business elsewhere to a new café– deciding that they won't see me again. Sadly, an offending cafe with long waiting times, old beans, a dirty machine or a clueless barista, may take some time before realising that their customer numbers are dropping off. By then it will be hard (if not impossible) for them to fix their problems. Even if they do lift their standard, their reputation and getting back former customers is an upward climb. I'm likely not to ever go there again.
What espressocoffeeschool does that’s exceptional is that it gives me, the customer, the choice to make a value determination on the spot and then decide how much I’m willing to pay for that value. If the coffee isn’t up to par, the barista will see a below average amount being paid by the customer - thereby receiving real-time feedback. The barista may even get an opportunity to ask why the coffee was valued below the normal going rate, so immediate corrective action can be taken. Read more ...
Seeing Kaizen in practice during an Office Live Tour has proven to be an invaluable first-hand experience for organisations and individuals to get a taste of Lean concepts and we’ve had tremendous feedback. Office Live has been operating for about 5 years now. It allows people to come to our space to first-hand see how we apply Kaizen in our own office and our own processes. It’s a visible example of how Kaizen can be employed to help drive success in an organisation.
Office Live kick starts a dialogue and prompts our visitors to imagine how they could apply Kaizen and Lean thinking to their own workplace. With the popularity of Office Live been, we’ve recently welcomed our 800th visitor - a significant milestone and one that we are proud to celebrate.
Celebrating successes and achievements is an important activity in any Kaizen organisation. It creates pride within a team and engages staff members if it’s done sincerely. When the senior leaders from Retro Vehicle Enhancement Ltd (RVE) recently visited our Office Live at Botany Town Centre in Auckland, it marked the 800th visitor counter and hence time for a celebration! This milestone presents us a fantastic opportunity to look to see how we can improve the Office Live Tour experience going forward. Read full article
Learn how to transform your organisation at the Kaizen Institute Learning Centre
To become “better” at anything in life requires knowledge. You need to know why you do it (purpose), what to do (theory) and how to do it (application). Motivation, constant reflection on your progress and taking corrective actions, are also vital components of success.
Knowledge allows us to continuously become better. For almost 30 years the Kaizen Institute has been training organisations worldwide to assist them in their quest to excel. Locally we have been passionately spreading the message that improving an organisation is possible; as a matter of fact, it is crucial.
Through sharing our globally acclaimed knowledge, experience and expertise, organisations can prevent the vortex of waste, poor staff morale and lack of strategic direction. In many cases this knowledge can assist organisations to get out of this dire situation. Our training supports organisations to ultimately accomplish their purpose, by continuously and systematically removing the things that prevent them from fulfilling their strategy.
Kaizen Institute New Zealand, like several Kaizen Institute offices around the world apply Kaizen in our own processes. We proudly open our offices to visitors to experience how we "practice what we preach".
One of our flagship offices is Kaizen Institute Germany in picturesque Bad Homburg, just outside Frankfurt. Andrew Smith, Operations Manager at Rotorua District Council's Aquatic Centre asked if I could arrange for him and his dad to visit our office in Germany while holidaying in Europe. It was great to get Andrew and Ian's feedback afterwards. In the photo is Sebastian Reimer from Kaizen Institute Germany with Andrew.
This is Andrew's feedback: The Rotorua Aquatic Centre started their Lean journey at the end of 2011 with the New Zealand Kaizen Institute. During this time I had the opportunity to showcase Lean in our business to my Dad who lives in the UK and who has vast experience in TQM (Total Quality Management) at a global level for a number of large organisations. My dad wanted to know more about Kaizen Lean and an opportunity came about through the New Zealand Kaizen Institute setting up a visit to the Germany Kaizen Institute.
One of the key impressions of the Germany Kaizen Office visit was, how advanced the staff and office were in terms of their structure and their processes. For example, having a ‘quarterback’ in play which in essence is a dedicated customer service representative role which hosts all visitors to the Kaizen office during that particular day. This is done through the levelling of that persons work, meaning that there isn’t the requirement of an additional receptionist resulting in doing more with less. Although I have seen and experienced some significant improvements to date, with associated results and successes, it excites me about the journey ahead and all the opportunities it will bring through practicing the Kaizen Lean principles.
Our Kaizen Lean Essentials course has always been very popular and provides the ideal introduction to the Kaizen philosophy and some of the key Lean tools. Our next course will on 24 - 25 March 2014 in Wellington and in Auckland on 26 - 27 March 2014.
During the first morning of this interactive course we focus on the fundamental principles of being a Lean organisation. Continuous Improvement is so much more than tools and techniques. It is a holistic approach to managing and leading culture change in a Lean way.
In a Lean culture the focus is first and foremost on creating value for your customer. It might be the “zero defect” mind set to manufacture a flawless component in a factory. In the service industry it could be the creation of an easy-to-complete form to replace a frustrating, error-prone document. The underpinning question is “What tasks should I do really well to satisfy my customer’s requirements?“
Another behavioural pattern present in a Lean organisation is the ongoing eradication of “waste” or inefficiencies. There is almost no point in doing a quick clean-up just to see it eroded within a few months. Everybody has the objective to get rid of anything that is preventing customer value.
Where a Kaizen spirit is present in an organisation, respect for people is developed and nurtured. This is achieved through people-centred leadership, caring about individuals and supporting them in creating customer value. I agree with Kip Tindall, Chairman and CEO of The Container Store: “Take care of employees better than anyone else and they will take care of customers better than anyone else.”
Another philosophical stance in a Lean organisation is for everybody, especially the leadership team, to be concentrated on the area/s in the organisation where customer value is created. They need to be intensely aware of the problems and “waste” that’s constantly diminishing customer value. Tracking the systematic elimination of inefficiencies is non-negotiable.
The last hallmark of a Kaizen culture is the presence of visual management. The most important problems, targets, “waste”, progress, KPIs, etc., are made visible, transparent and is simplified.
To further explore these fundamental principles during any of our Kaizen Lean Essentials courses, please register on the training sections of our website or contact Peet Wiid on firstname.lastname@example.org or 021 897 932.
We're closing out 2013 on a high note. Not only are we now fully settled into our new office at Botany Town Centre, we've also launched our new website.
Our new office at Auckland's Botany Town Centre is a flexible multi-purpose training room and work space in the heart of one of New Zealand's most popular shopping malls. Like several of our other global offices, we offer an Office Live demonstration office where we apply daily Kaizen in our own processes ... thereby practicing what we preach. We welcome anyone who would like to arrange a visit to see our office in action.
Our new website is integrated with our global Kaizen Institute website and offers a wealth of valuable local and global information. Check out our updated public training schedule.
NZ Government department uses Kaizen to make their processes more efficient.
When they started their journey in October 2012, some of the efficiency issues they faced were manual processes, bottlenecking of work and excessive analysis.
The team started by identifying their pain points and doing a Value Stream Mapping (VSM) exercise that identified quick wins. More about the progress of this interesting project will follow.
Creating a Kaizen Culture: Align the Organization, Achieve Breakthrough Results, and Sustain the Gains
This book studies how organizations successfully embed kaizen within their culture through studies of successful companies, interviews with more than twenty business leaders and original research.
It includes a reference to our own New Zealand exmaple of how Rotorua District Council created their Kaizen culture.
This book shows the reader how to implement a kaizen culture within an organization using a combination of strategy deployment, daily kaizen in natural teams and kaizen events, and ensure the improvements are realized and sustained.
Contact Danie Vermeulen to arrange a discussion to explore how we can support you to build a Kaizen Culture for your own organisation.
Quality and Environmental Qualmark awards for Kaizen at Rotorua Aquatic Centre
The award winning Lean Management Systems at Rotorua’ s Aquatic Centre has been recognised in the annual Qualmark Evaluation and Environmental Certification.
Louis Sylvester, Aquatic and Leisure Centre Manager was pleased to announce the good news from Qualmark on Rotorua’s Aquatic Centre achieving Qualmark Quality Assurance for 2013.
The Qualmark assessors were impressed on numerous examples of where Louis and the team had really focused their energy on continuously improving the customer experience, using Kaizen and Lean principles as part of their management system.
Thank you for your time. The full engagement of your business with Kaizen and the LEAN programme deeply impressed me and I have no doubt that Rotorua Aquatic Centre will go from strength to strength while that system is running with the full buy-in of management and staff.”
For Louis & the team, this is a nice reward for their hard work and strong leadership in adopting Lean management principles and Louis reflected on the award, and what it meant him.
“This rewarding and positive result is one of many which are demonstrating the return to Rotorua District Council and the Rotorua Aquatic Centre on the investment being made in Lean Thinking. The age of the facility was the only thing which didn’t get top marks with all the other 14 areas scoring a full 100%. Full recognition and thanks must go to the terrific dedication and hard work of the Team at the Aquatic Centre”
“It would also be important to add that we are also an “Enviro Gold” accrediated facility – the first swimming pool in NZ to achieve that status”
So our sincere congratulations go to Louis and the whole team at RDC. Well done, and keep up the hard work!
Livestock Improvement Corporation (LIC) have been on their Kaizen journey since 2010. A key component of LIC's approach is to invest in the training of their internal mentors and team leaders. The latest group of Kaizen Practitioners recently received their certificates.
Congratulations ... now the exciting part of your continued learning by doing starts by putting your knowledge into practice!
KAIZEN in Logistics and Supply Chains: Learn to create world-class logistics
A great book about Kaizen in Logistics and Supply Chains from Euclides Coimbra has been released. Learn to create world-class logistics and supply chains in any industry using kaizen's seven main principles
KAIZEN Institute has relationships with over 150 host companies in Japan, the birthplace of Lean. Join us!
2nd edition of Gemba Kaizen is available on Amazon
2nd edition of Gemba Kaizen is available on Amazon! Read the book written by Kaizen Institute's founder Masaaki Imai
KAIZEN Institute New Zealand
Level 1, Fashion Pavilion, Botany Town Centre
Corner of Te Irirangi and Ti Rakau Drives
PO Box 64066,
Botany, Auckland, 2163
Tel +64 (0)9 274 0829
CEO - Danie Vermeulen
Mobile: 0274 366 664